I love the concept of Devout but unfortunately, their current setup really isn't working.
I signed up for 3 months and each month there were issues. Here is an overview of the problems:
Some clothes were in poor condition and damaged, although Devout were good at replacing these items quickly and reported the issues to their team. However, this happened numerous times.
The boxes for 2/3 arrived heavily damaged and leaving the clothes dirty in need of washing before wearing.
There are long delays before receiving a changeover box of items. Really this is the biggest issue. On average it takes Devout 2+ weeks from ordering a new box to delivery, when paying up to £99 a month that's half a month where you haven't access to clothes. You may receive a message saying that it's a busy time for them, although I received this every month during my subscription.
The website seems to have glitches with updating the prices of the items to buy. The second time this happened I was canceling my subscription but was interested in purchasing some items. I was told that the system with being fixed, I waited for this to happen and it didn't. I contacted Devout again as I was keen to return my box and keep some items and they charged me for an additional month and refused to pay me a refund of £99, regardless that the delay in returning the box was due to them not updating the system.
I have contacted Devout about this and I'm hopeful they will see this as unethical and provide me with a refund. I have offered as a compromise to pay for the overdue days only, I'm awaiting a response
I often found that items I liked were out of stock and you're not notified if something comes back in stock. It would also be helpful to be able to filter clothes from in and out of stock in wish lists to make it easier to select items for a new box.
For those of you considering taking up a subscription with Devout, I would advise against it. I understand they are a new company so there will be teething problems, but they really need to turn things around to make this a sustainable business. I do hope they do, as there are limited clothing subscription services in the UK.
1 year ago
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