As many have said below, the Devout has a fantastic concept. So much so, that I wanted to overlook the glaringly obvious issues with the service. The packaging was awful (items shoved into a plastic sleeve, with no information at all) the condition of the clothes were terrible (items completed crinkled, jumpers totally shrunk, damaged items that should have never made it into the bag). The clothes took ages to arrive (which eats into the time you can keep them, as your month starts from order, rather than from delivery) There was no communication around sending the clothes back, or how that worked. I contacted customer service, and although they’ll send nice answers back, it was the same copy and paste words you can see in this thread. No real accountability seems to be taken for the state the clothes are in, or how terrible the service is. It’s so frustrating to see. Over the weeks I had the clothes, I went back and forth over whether I would renew the subscription. But the clincher for me, was when I asked support Team if this was going to be the state of the clothes, and the service every month….They ignored the question. Multiple times. So I’ve cancelled, and wanted to write this on here not only to warn off future customers, but to hopefully send another flag to their Customer Service Team. Listen to your customers. If we’re all saying the same thing, ADDRESS IT. Otherwise you’re throwing what could be a fantastic business down the drain.