I am on the 10 item plan which is a direct handoff and swap with the current clothes you’re renting. This did not happen and my clothes have been missing for a month. They have continued to charge me and not issue a refund. I have a huge box of crappy clothes (that I never wore because nothing was actually cute) and am being charged until the mail finds it. Which they obviously won’t because it was stolen. I would not use this service. Especially since they do not have a phone to call. Oh and top of that it looks as if my account has been merged with someone else’s and I’m now getting their tracking.