Disappointing to say the least. I’ve been a customer for around 6 months and I’m yet to have an order which has had an issue: 1. Repeatedly the tech doesn’t work so the box gets stuck in limbo and you have to contact the CS team to manually push it through. 2. Items which you select fail quality control so you then have to go back to the drawing board and select others - annoying if you’re trying to create outfits / capsules. 3. On multiple orders I’ve also been sent items which shouldn’t have passed QA (think a Whistles jumper which has been washed on too high temperature and has shrunk or a shirt with a mould stain on). To be fair when I’ve contacted them about this they’ve said they’d sent another item out (but doesn’t seem over sustainable). 4. CS responses (only available via ZenDesk) is either fast (brill) or really slow. I placed a box order on the 22/8 (paid my subscription around the middle of August), once again the order got stuck so I emailed them on 3/9. No reply, so I emailed them again today 5/9 and I finally got a reply saying two items had failed QA - please pick some more. No apology or acknowledgment that it was pretty poor. So I give up…such a great idea but The Devout obviously don’t have great QA processes for the clothes or their tech platforms. Really hope they sort it