I completely feel the same as the reviewer Amy below me. It's such a shame as it's the only clothes rental company which deals with everyday clothes rather than designer. As well as what Amy says, this month my money has been taken but I cannot place my order despite multiple emails to customers services (no phone number). I've always had to ask CS to renew my box as every month there has been a problem on the website. It's all too time consuming and now they have this month's money and I have no box. I really tried hard since I signed up in April to see past the glitches and support this initiative but it's not worth it. Also, clothes are now dated and there's been new stock since at least before I signed up. I rent my son's clothes and the company, thelittleloop, is a dream. Devout should look into using their model. I wonder, to be honest, if the company is about to fold?