The concept is so good but this was such a huge disappointment! I had to chase my first order which took over a week to arrive. When it finally did turn up, the items were all stuffed in a bag with zero attempt to fold anything. They all needed a lot of ironing which I don’t have time to do. Other issues included: one item wasn’t sent due to condition issues and the replacement I chose never arrived, the Whistles dress I’d picked was missing a belt so couldn’t be worn, the jumpsuit had pulls in one of the knees and knots in the belt, and the jumper was quite thin and bobbly. All in all pretty poor but it was mostly the lack of care in the packing that put me off. Where was the box they mention hundreds of times on the website!? Their customer service has been ok and they sent me clear instructions on how to return my items and cancel my subscription. They also agreed to refund me my first and only month because the condition of the clothes was so poor. I just wish the experience had been better because this could be so good. Someone had a great idea but the execution and management needs a total overhaul.