Terrible. So disappointed. The concept is great but they don't fulfil what they offer on their website. Of the 5 items I borrowed only one fitted and, of the 4 ill fitting ones, 2 were nothing like the photos and couldn't be worn at all (the jeans particularly were shown grazing the ankles of the model, but bunched round my ankles when I stood on tiptoes. I'm 5'6" and had the smallest size!). The site said that 1 item per order could be swapped if it didn't fit, but when I ask customer services if I could do that they refused. The wording has now been changed on the website, but I have no faith in the service.... if they refuse to do one thing that they said they'd do, what else could go wrong? Basically I've paid more to hire an item for a month than I would have paid to buy it, and wasted loads of time with totally unhelpful customer services. If I've had this much trouble with something that should be so simple, I dont want to run the risk of having more difficulties. Sadly, not worth it Such a disappointment