I ordered some flowers on Wednesday 23rd November and your website stated if I order before 7pm I would get next day delivery. My order was before 7pm and I got notified around 11:30 yesterday that my order was out for delivery, the email stated it would be delivered before 7pm. The order didn't get delivered until 9.28pm and the person they flowers were for had gone to bed at this point therefore the flowers were left on the doorstep and were not seen until this morning. The service that was offered was not received. I think this is more to do with the courier though than yourselves.