The flower display was dissapointing, i know you say it cannot always be exactly as the picture, but I feel it was nothing like the picture and not as full, not good value for money!! Having said that the customer service when I complained was exemplary, not only offering a partial refund and a further discount of future purchases, which under the circumstances was fair. The flowers were ok for the receiver but just not what I felt like I ordered, i would definitely use again as the customer service was quick and very understanding and gave me confidence to use again