This is the first time I have used this company. I am very happy with the product, the quality, and the efficiency of this company regarding speed! I did not take very long for myself to receive my replacement paper ID for my SOS bracelet. It is the first time I have had to use this company with respect to buying anything like this. My bracelet belonged to my stepmom, but she recently passed beginning of this year, so I have her bracelet, as I have been very Ill. I had to replace the paper inside the bracelet, to warn people of my meds I’m on, because of the dangers it could cause. My fiancé found these lovely people! They were fast with delivery, I had no problems! Thanks. Will be using again!!!