Ordered the mattress on line and received confirmation email. Heard nothing for 4 weeks when the delivery company contacted me, and feel that there could be more reassuring interaction from Sleepstation. They tend not to answer the phone but DO respond quickly to emails. I wasn't available on my allotted delivery slot and having read the poor reviews regarding delivery, was relieved my neighbour was able to supervise the delivery. Old mattress removed and new one left in its place. All in all, the whole episode was 4 weeks from placing order to delivery and was totally problem free, and the mattress was around £100 less than shop prices. Would thoroughly recommend Sleepstation