I ordered some furniture from their website that stated 7-10 day, free 2 man delivery. They make a big deal of the delivery part and its a big icon when you get to their product pages. I ordered on the 1st Feb and chased them on the wed 12th Feb for an update. I recieved an email from Mathew and he said "it’s definitely with the delivery company they collected from us on Monday” After 3 no shows from the delivery company (Keen and Able) I called Mathew telling him I wished to cancel the order unless he would organise a different delivery company, I felt I had been inconvenienced too much by them. He said he was completely unaware that I had not received my order and something about concerns over damage and convenience he use another delivery company so he felt it would be best to give a refund, which he did in full, the next day. So why did i give one star? As I understand Bed station's role in my transaction was to order furniture from the manufacturer that I order from them, then organise the delivery. In affect they do the least in the transaction, they have no showroom no stores and hold no stock but have positioned themselves to get a portion of the profit by acting as a middle man, fair play. However as a customer if someone uses: free 7-10 day, 2 man delivery as a selling point, they should put some effort into making sure that part of the transaction happens and if it doesn’t that should be taking the lead in finding out why, and where possible organising solutions. Saying “I didn’t know anything about this” isn’t an excuse it’s an admission that you not only failed to to deliver the service you advertise but didn’t really care.