Login
Start Free Trial Are you a business?? Click Here
Anonymous
DO NOT use Tops Solid surface if you expect your countertops to be installed without chips/damage, to have a seam instead of a grout line, and your counter edges and corners to match. We had the worst experience with customer service from a staff member and the owner to try to resolve multiple issues with the install of our granite. During demo our cabinets and hardwood floors weren’t protected well leading to some damage, we had a lot of damage to the walls and corners, and a shattered pendant light. The biggest issue was finding 3 chips on our granite in different areas which the largest was found by the installers and fixed poorly without us being notified. I found it after they left from the silver scratches on our granite from their razor blade attempting to fix and the repair wasn’t flush with the counters. They made 3 attempts to fix this large chip, the first one has the silver scratches, the second is a cream/didn’t match with bubble/holes, and the third is the one that matches better. The owner said granite chips like that on its own and that it was at no fault of their Company and asked me to provide video to back up my allegation that they chipped/damaged our granite during transportation/install. The slab cut on the side of our bar area wasn’t straight and was so far from the wall that our tile guy had to float out our tile and put a thicker bead at the bottom to cover it up. The corner and edges of two of our granite slabs are different, one is more of a rounded bullnose edge and corner and the rest of the kitchen is a straight edge and corner. The owner said the seam in the picture which looks like a grout line is industry standard and that he would have our project put in his own home. I tried working with the owner and all I got was comments from him that we seemed too detail oriented, their company should have steered us in the direction of another countertop company since our expectations weren’t what their company could provide, and that it was a good thing we canceled our tile backsplash job with them because that’s not their “bread and butter” that we would be happier with another company (which we were) I understand that things happen and we are easy going people that also do not write bad reviews but there was a lot of things that added up and we want to make sure others are aware of our experience so this doesn’t happen to them. We had an employee of another granite company come out for another job we have and he looked at our kitchen and was taken back at how horrible of a job it was. I won’t refer this business to anyone and won’t give them any more of our business. It’s so disappointing because we love the granite we picked from the warehouse up north, we payed extra for the slab layout, and love to support a local small business.
3 years ago
Read Tops Solid Surface Reviews
Tops Solid Surface has a 2.8 average rating from 5 reviews
Related Photos & Videos

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on +1 213-325-5109 . Book a Call

Alice, Customer Support

Start Your Free Trial