I rarely rate companies for taking an item off a shelf, putting it in a box, slapping a printed label on it and popping it in the post. That's not a 5-star company. That's just the minimum service I expect from anyone. I usually wait until I've had multiple orders from them or some sort of interaction with their customer service to resolve a problem. All that said, in 2020 I've had so many bad interactions with online companies that couldn't even do that I feel maybe that's worth 5-stars these days. This was my first order from Total Cards and besides simply shipping the items I ordered, there were a few pluses. Out of the three companies I ordered from on the same day, theirs was the first to arrive. It still took 4 days for "48 hour shipping", but that's just the way things are with Royal Mail these days. I like their eco-friendly packaging. I've often complained before about companies shipping a game without enough padding or no padding at all in the box so any damage during shipping is transferred to the game box itself, but also feel bad asking for more bubble-wrap or packing peanuts or other non-recyclable plastic to add to our environment. Total Cards shipped with recycled, shredded cardboard padding out the box. It does mean dusting everything off when you open it, but really happy to just close it up afterwards and put everything into the recycling bin. And finally, their price for accessories was below what other sites were charging for the same items. It's why I deviated from the usual sites I buy from and gave them a shot. As I said, this was my first order and I had no interaction with their customer service but I've added them to the collection of websites I open when ordering games and accessories so hope to have plenty more orders from them in the future.