Have had about 4 orders delivered by them so far and have been very happy with my purchases so far. Themed decks came in bubble envelopes, and one of them did have a crumpled corner, but we threw them out anyway (outer packaging has to be removed basically). Bigger orders with boxes and tins (themed boxes like Meowth VMax and the Pokemon tins) came in a box with very good packaging. All in all, very happy with their service, the fact that you earn points which can be used off future purchases, and good shipping options (I've only used their free shipping so far). Cheers.