I ordered an item on preorder and a handful of loose cards. Items were delayed due to lateness in their stock availability. That's fine, yet they were still selling the items they said they didn't have in stock which made it less convincing. An item (one card) was also rem9ved and refunded from my order with no explanation as to why, my guess is that I was waiting so long for the order, the card I bought went out of stock as it wasn't reserved in anyway. That aside, the goods I recieved were in good condition when they eventually arrived. They are parcelled with care.