I ordered a product from this company, to give as a christmas gift. I ordered this item (that was not cheap) on 23rd November. The website stated it was released in December. After not receiving any communication of dispatch, I decided to email them to ensure my order was received. It was then that they decided to tell me there was a delay in them receiving this item and they were hoping it will be received at some point in those first 2 weeks in December. I didn't think it was a problem, as these things do happen. But again, after no notification, I had to chase them again. Only for them to say they are still waiting. This time I requested they please keep me updated, as this is meant to be a gift and I needed to know if it would arrive in time. They did nothing. I had to chase everytime, so I raised a complaint. I wasnt able to give this product as a gift at christmas, in fact the individual got nothing apart from an apology and me having to explain it should be arriving soon It is now 29th December, I see no hope in this product arriving this month! I have requested a full refund now, so we will see if they are able to do that or show how truly incompetent they are. I have gone on to order this product elsewhere, where funnily enough, it has already arrived (and was cheaper) and have given it to the individual who's gift it was, apologetically. In future I recommend Total Cards make it very clear on their website that delays can occur, which are out of their control, but should state they will do everything in their power to ensure this does not happen. The most frustrating thing has been the poor communication. Emails should be issued to those people whose orders are affected. Even if it is a generic email and only advises they are still waiting. Any communication is better than none. This will also likely reduce the amount of complaints they receive. Which I have investigated and looks as though they get a lot, but down play it on websites, such as Trust Pilot. As you can see from the top of the page when you go onto their page on Trust Pilot, they are showing misleading information and the star rating may not be correct. I can tell you now. There are a lot more complaints with this company than they show!