I wouldn’t use this service in London. The car booked was for 3 passengers and 3 bags. We had three bags and a carry on bag. The car that turned up was a hatchback. The bags didn’t fit and the driver said that we had gone over the limit. I offered to leave the carry on bag at the hotel, however, the driver said that the bags were too big. I would question if he was able to fit three carryon bags into the boot of his car. I am not sure if this is common practice, however, he tried to put a bag on the front passenger seat. We had to rush and catch a train to the airport, which was easier than using the London providers of Transfeero. No refund form the company.