Booking process was easy and quick. I was early at airport arrivals in Doha, and whilst the driver was not there, he was on time for my booking. So far so good. Unfortunately the driver dropped me at the wrong hotel and left before reception explained this me. I checked the hotel on my booking and on the confirmation and my booking was correct, the driver had left me at the wrong place. I had to make my own way to my hotel with suitcases. I complained via the app to Transfeero and they acknowledged the complaint. I was told I would have an answer in 24 hours. After one day there was no response and no explanation or apology. After 48 hours I got a response asking for receipts to prove how I got to my final destination so they could reimburse me. I had not asked to be reimbursed for anything, I had simply pointed out that that their service had failed and to see what their reaction would be. Their approach here showed they are solely transactional and have little care for the customer experience itself. Eventually I received a reply from Ferdinando offering 10% off my next ride. No explanation or apology for the failure to perform the contract I had entered into, not for the inconvenience caused. The discount is meaningless as I will not use them again. I have sent them five emails to ask them to confirm that they consider an airport transfer that leaves the customer at the wrong hotel as a completed journey and that their contract has been fulfilled - so far these emails have been ignored. My advice, choose a different company for your transfers.