Horrible experience paid almost $250aud for what I thought would be a premium service as they falsely advertised a Mercedes minivan, for a transfer from airport to hotel in Dubai, they sent me a broken down old toyota, I had to load the car with my 70yr old dad in 39deg heat, he had hot water to offer us, the luggage was falling on us during the ride as we were holding our sleeping kids. Worst part is I spoke to customer service and they did nothing at all. I come to Dubai regularly, the transfer they provided would max cost $50aud. They charged me 5 times the rate. If I paid that I wouldn’t mind but I purposely paid for a premium service.