Our experience with Transfeero taxi services in Italy was certainly memorable – they know how to "take you for a ride" 😊. This wasn't just about the taxi ride in Rome, but particularly about how their global customer service responded to a complaint. We had pre-booked a child seat, but when the taxi arrived, there was no seat. Four of us can confirm this, and when we asked the driver in both English and Italian, he said he was unaware of any child seat request. When we contacted customer service, they initially acknowledged the child seat request but soon changed their tone, adopting what felt like courtroom tactics to cast doubt, implying "confusion" on our part. Eventually, they informed us that their local partner had confirmed the driver did provide the child seat, and that this resolves the complaint. Their final response also included an extensive legal disclaimer stressing the client's obligations and the company's non-obligations. Our complaint was straightforward: there was no child seat, not an issue with the type of seat. We said there wasn’t a seat; they claimed there was. If a seat had been there, why would we go through the trouble of telling them otherwise? We weren’t asking for a refund – just letting them know they hadn’t delivered the promised service. The ease with which Transfeero’s customer service dismissed the issue makes us wonder if this is their usual approach: deny any problem exists, and call it settled. There was a similar case described in Tripadvisor reviews just last month. It’s reminiscent of an old Donald Duck story, where Lawyer Sharky settles disputes with “flickus flackus fumdeedledum,” meaning, “how can you prove it didn’t happen?” 😊