The below is the exact complaint I recently raised to Transfeero. In response I was offered a 10% discount on future travel which I politely declined. I will not be using their services again. There were several major issues with my transfer from Florence Airport to Villa Cetinale on Wednesday 30th October. 1) Despite specifically requesting two car seats for babies - and having it confirmed that they would be there - the driver arrived with no car seats. This meant that my friends had to travel with their babies on their laps. I consider this to be utterly unacceptable and exceptionally dangerous. This is illegal in Italy and I am extremely surprised that Transfeero are not aware of this. Unfortunately we were offered no alternative and were left with no choice but to continue with the transfer. 2) Your booking app has two addresses for Villa Cetinale. One was the correct address (a luxury private wedding venue in Tuscany) and the other a random private address in the middle of nowhere. Unfortunately by accident I selected the wrong address on the booking which meant our driver took us to the wrong location. Why your transfer app lists a private address - which has probably never even selected by a Transfeero customer - is absolutely beyond me. The unnecessary confusion this caused is unacceptable. I acknowledge my mistake but I should not have been offered two identical addresses when booking. 3) When the wrong address issue was identified I was asked by the driver to speak to a Transfeero representative. I was told by the representative that an additional fee would need to be paid in order for the driver to take us to the correct Villa Cetinale, however I was not told how much it would be. When we were approximately 20 minutes from the correct Villa Cetinale we pulled over and I was asked to get 200 EUROS CASH out of an ATM. There was absolutely no indication given to me by the Transfeero representative that the additional fee would be so high. This is also unacceptable. I also have no proof that this was the correct amount to withdraw but was put in a position by the driver where I had absolutely no choice. Had I refused to pay I am 100% sure that he would have asked us all to get out of the taxi and left us stranded.