I LOVE it, it's significantly and dramatically reduced the thickness of my hair. BUT honest, my bikini hair won't go away completely and it's been months upon months. I have reached multiple times to inquire what I can do. Each time they say "keep doing it and it'll happen". Do 3-4 intentional passes at 7 intensity every other day right after shaving -as recommended. Most recently my email was to ask them if it'll grow back thicker because I'm tired of this. I love it but geez when is it going to end, I'm just tired of doing it for 6+ months. Before a couple months ago I was doing it only twice a week intensity 6-7.