So far so good. Customer service communication has been great. They answered my question about whether their skin care products contained coconut (allergy) and helped me fix inability to leave a review. The Nood device was delivered in the expected time, nicely packaged with very clear directions. I performed the intensity and skin sensitivity tests without adverse reaction, 24 hours later. Upon first use, I was a little nervous, but got through the 3 passes to each area. The places which had more hair follicles seemed to deliver more intense snapping rubber band sensations. The device seemed to heat up, but it was not too uncomfortable. It seemed to sense which areas didn’t have hair because the automatic function wouldn’t flash over some patches of skin. My first treatment was done on my underarms, entire legs, and because I’m undecided if I want to be “nood” everywhere, just the bikini line. My skin color is between light and medium, depending upon which body part (sun exposure isn’t equal). Perhaps I may try my light fuzz on my forearms or even that bit on my upper lip someday (but I can’t picture shaving my upper lip or letting it grow between treatments- I currently wax it, when it seems noticeable).