Honestly where to begin. I don't have the contract with Tuffnells, my sender does. However I am the one who is currently suffering from their customer service. Says order has been delivered and signed for by JAY (no idea who that is, the signature doesn't match that either, its a CU). The parcel is not here, end of story. They have no contact numbers that work - they either say service no longer provided, do not answer, shut off after one second of calling, or just say invalid number. They don't respond to emails, their social media hasn't been active since January. If you go over to their Companies House (yes thats how far I'm going to look for a point of contact) it SCREAMS of a company in disarray. Directors leaving left, right and centre, its a mess. I know I won't be seeing this parcel, and it cost me (and will cost my sender) £200. Not as much as other missing packages I've seen but a lot to me. I will also be contacting my sender for some reimbursement, as I needed this package by the weekend, and ordered it with plenty of time to arrive. Hence someones business has to suffer, because how they get in contact with Tuffnells I have no idea. Please, for the love of God, if you are a business considering using them for courier services, please think again. Doesn't matter how cheap they are, doesn't matter how fast they will deliver to you. Its a scam. A con. You will lose way more money in the long run and give your business a bad name. Don't do it.