My daughter has ordered some materials which were essential for finishing her art work for the degree show (BA Fine art). We paid extra for the next day delivery as time was crucial. The order should have been delivered on Friday last week and she would be finishing her degree piece over the bank holiday as she had the 2nd of June as the deadline. Tuffnells didn't deliver. Because it was the day before the bank holiday we had to wait till Tuesday to be redelivered (which means she has lost 4 days that she needed to do her work). Yesterday we were waiting at home again as tracking said it was on the way to us, but nothing was delivered. Interestingly their tracking says it has been delivered. Where? We have Ring doorbell camera and I can prove there was no delivery. Also the lady who owns the store downstairs and was actually sitting in front of the store at the time when parcel should have been delivered, said there was no delivery at all. Avoid this company!