They lost a four piece sofa set, how you can loose an item that large I don’t know! I contacted them directly and it took 5 days to get a response, their response was that they wouldn’t investigate or discuss with me as I was the receiver and not the sender. Tracking states that the item couldn’t be delivered for “other reasons” at 5pm (delivery was never attempted), then at 7am the following morning the barcode was scanned back in to the depot where it subsequently vanished into thin air. Read into that what you will, perhaps it fell off the back of a lorry (?)