Never in my life have I had the misfortune to experience such appalling service as with Tuffnell's. They don't show up. They don't contact. When I try to contact them to inquire as to what has happened to my order, there is no communication. It took me a few unsuccessful tries before realising that my emails were not being read by any person – I was communicating with a robot, that sent back automated stock-answer unhelpful responses with "Regards, [some random name]" at the end of each, as if it were from a person. Not only incompetent, but deceitful and shameless. I spent over £100 on my order and it's looking like I'm never going to actually receive it. The company I ordered from are by all accounts a good company, but if they're using Tuffnell's as their delivery service, I can never use them again.