I cannot leave 0 star, unfortunately, but that is what they deserve. Tuffnells emailed at 7 AM on 04.03.2020 advising that they would deliver a parcel on 04.03.2020. I had to take the day off, in order to wait for the parcel, which it never turned up. I contacted them at like 8PM, via email and I get a response the following day and they advise that I need to contact the seller to make alternative delivery arangements. Why would I need to do that, when they cannot manage their own deliveries? Then on 05.03.2020, I get the same email and I email Tuffnells for advice and they go that I need to contact the seller to re-arrange delivery. They are the joke of a company, with all due respect. UPDATE 05.03.2020: I arrived home at around 3 PM and I checked the TUFNELLS website to see whether they have delivered my items. To my surprise they state that two items have been delivered to my address and that someone has signed for them, but there was no one at home today and the items are nowhere to be found. I have contacted them via email and explained this and all I get is that I should contact the seller to re-arrange delivery, Why would I need to re-arrange delivery for an item that they claim that it was delivered? This business is a F'''''G JOKE and their advisers worst bunch of !diots. Update 06.03.2020: Their website keeps claiming that the items were delivered on 05.03.2020, but their Customer service, if they could be called that advise over email that the items were returned to the Ebay seller. What the heck, I ask them, were they delivered or returned to sender? Returned to sender as there have been two attempted deliveries and there was no one at home... Really...hahaha.. Bunch of clowns. People, please stay miles away these clowns... they are the bloddy worst courier that you could pay money to. I have uploaded the picture from their website where they state that the items were delivered. And I also have emails to prove that they say that the items were returned to the seller.