Blaming COVID19 as your default answer to not getting customer signatures as proof that you’ve delivered one of our consignments that we ENTRUSTED to you. I get it that you have to acknowledge social distancing and safety must be paramount. However, come up with another method of recording the delivery as being made. Get your driver a cheap camera or ask them to use their smart phone. It’s cost my already struggling company £800 today today to reimburse a customer who says that they haven’t received their delivery. The depot general manager is standing by his driver (no surprise there). Tuffnells response? That’s the way it is for now. No compensation no nothing. YOU HAVE A DUTY OF CARE TO DELIVER. STOP BLAMING COVID 19 FOR YOUR INADEQUATE SERVICE 😡😡😡 Google review next, doubt it’ll make a difference as you’ve only got 1.5 stars already