Paid extra for flights to premium (NEVER DO THIS ITS A CON) almost £1000 each. Sat next to a screaming child for 9 hours on the way out and back in! Had issues with the hotel and had threats made by staff whilst away, TUI reps were less than useless and when we complained we got passed to Lana who couldn’t have cared less, stated nothing was her problem and that we had to contact the hotel ourselves about our issues! I would not recommend using Tui and I’d have use any other travel agency as they don’t care they just want your money and then if you have an issue they do not care! I found the Tui complaint line rude and unempathetic, they also stated there was no escalation process and I would be unable to talk to anyone else! One of the worse flight experiences and holidays Iv had but TUI do not care now they have my money!