AVOID AT ALL COSTS IF YOU VALUE YOUR TIME AND MONEY they have a 29% satisfaction rating for a reason - booking with Tui is literally like playing roulette, you pay your money but can't rely on any service, can assume there will be NO communication and there's no redress if all of the above happens - which it probably will. (based on our experience which we shall not be repeating) We had a series of issues before our holiday and during the holiday which I won't bore you with... these were then compounded by arriving at our departure airport to be told (at the check in desk with zero communication prior) our flight to Birmingham UK was cancelled and we would be returning to gatwick on a flight some six hours later (also delayed) I enquired how we would get home (3hrs away) and was told buses had been organised to transport ourselves and fellow affected passengers to BHX which wasn't great but better than nothing right - haha, well as it turns out... On arrival to Gatwick we were shocked to find that no one from Tui was there to greet us and when I eventually went off and found some Tui staff on the departures level above; they claimed they have only been told of the issue '10-15 minutes ago' Furthermore, we were then told buses were holding off off site and would be called in once all passengers were accounted for which was an issue as they 'were waiting for a manifest' After some time it was announced there was a 'delay on the buses' which, it was reasonably clear had not been 'waiting around the corner' at all and we were told we could wait, but not for how long and advised we should organise our own journey to BHX which we did via Uber at the cost of £217! (the airport taxis had just quoted a fellow passenger £400) Since our return in July we have received no proactive communication from Tui to apologise or even acknowledge our experience, at least that was not in response to our complaint and have been offered the taxi fare and £70 in holiday vouchers - it would be hilarious if it were not so insulting. In what other industry does a company utterly fail and expect full payment for service not delivered or delivered partially or badly?