Beware when booking with TUI! Their seemingly attractive offers often come with hidden fees that can leave you feeling cheated. Free cancellation? Don’t be fooled; they’ll hit you with unexpected charges later on. The customer service is alarmingly poor. Representatives struggle with both German and English, making communication a nightmare. Instead of resolving issues, they often defer and promise to "inquire." Honestly, booking with TUI can be a risky decision. I highly recommend exploring other options for a more reliable and transparent experience. Don’t let TUI ruin your travel plans!