Just dreadful company. I won’t go into the long details, but a mistake was made by our third party agent and TUI chose not do anything to help fix it. Both companies agree that none of it is our fault and although TUI could have fixed the problem with one simple email, they made a point of refusing to do so. Their staff have been rude, unkind, unprofessional and frankly, mean, just to spite the agent. I’ve never known such an unhelpful travel agency with such rude employees. Their live chat employee Louise gave me a phone number to call which was to a recording that says ‘number out of service try this new number’ so you call the new number which says ‘number out of service try this new number’ which you call and then get a dead tone. When I told the live agent Yasser this she said just no they’re not going to answer you and ended the live chat. It’s an unspeakable level of rudeness and shockingly bad customer service. Never booking with you again TUI, never again.