Booked a Christmas Santa trip with all the family-the arrangements and communication was good but we wanted to try the husky and reindeer experience. They said we could try before ordering which we did. We repeatedly asked if we could book the excursions and the reps said yes see us in the hotel later. No reps appeared we asked at reception they said they were normally there. Obviously they did not have any excursions available as we later checked on the TUI app!! Why they weren’t honest with us I can’t understand It ruined the holiday as the kids wanted to experience the full huskys snd reindeer experience. Why were the reps not honest and why did they disappear-not what you would expect from a company like TUI