I sent the following email to the shop in Brighton:- “With the exception of the last two visits, I have built very good relationships with the staff, particularly with Georgia. I have booked FOUR holidays, taken out annual travel insurance and applied for the travel money card. The standards I had before have slipped and I feel like a nuisance. The manager, Michelle, in my last visit, asked me what can she help me with in an offhand manner and when I went to the currency bureau there was a dreadful atmosphere and whispers. I felt like a nuisance. This interaction is rude and unnecessary and I don’t feel comfortable going into the branch again. I will book on line in future” I received a very general reply with no substance or reasoning as to why this occurred.