Last email I sent to turtle tots which didn't get a reply. I'm sharing so other people considering turtle tots won't go through the same experience: I have to say, I am so disappointed in the way I've been treated as a customer by turtle tots. We were so excited to join and I had such a positive experience with swimming lessons in the UK with a different company. It's been so important for me to make sure my daughter continues swimming lessons to the point that I struggle to pay the term but I do it because swimming is such a vital skill to have. Since we've been coming to turtle tots, there have been MULTIPLE issues. The pool temperature was too cold, the changing rooms are too cold, the floors are extremely slippy, not one but two classes cancelled with short notice, a lack of availability when booking a make up class, lack of options for dates to attend the next term and absolutely no consideration for my daughter to be put into the toddler intro class even though she's more capable than most of the children that are twice her age which her swim teacher even agreed and now this is the cherry on top. We are paying an extortionate amount for less than average swimming lessons, honestly I can't say my daughter has learnt much since November despite it costing €21 a lesson. I gave ample notice that my daughter was unable to attend, she had a severe case of croup and an ear infection. She's actually still not 100% well and still on anti biotics but now I have to risk her health to come along to the last session tomorrow because I can't afford to lose out on €42. There's been such a lack of empathy on your behalf and I honestly wouldn't recommend turtle tots as a last resort. I've never felt so let down. I really do hope that your future customers don't go through what I have had to so I'll be leaving reviews to share my experience.