I booked a class for my wee one shortly after doing so my circumstances changed and at the moment we are unable to attend swimming, this was the same day I booked and paid for the class I emailed straight away to advise we were unable to attend and asked for a full refund it took a week for Claire to get back to me she never acknowledged my refund request just said sorry you can’t attend the class. Another week passed and I noticed I received a refund however it was short £20 I messaged Claire straight away she got back to me and stated that the £20 is a cancellation fee and it is in the terms and conditions. I asked to see a copy of this, no reply i am still waiting and that was over 2 weeks ago. No where in the terms and conditions does it state there is a cancellation charge. I just wish I read some of the negative reviews before booking, I would avoid this company!