I arrived at the Hyattsville location at 8am 7/17/20. I located my truck with the code that I see in my phone. I checked; it was ready. But when I was about to get in, I was harshly stopped by a U-Haul employee saying that they prepared it for someone else. I show him my reservation and the matching vehicle code on it; he said does NOT matter and made me do the check-in again manually, on-site, without a face covering. This alone caused my very precious 30mins from my move-in window. I finally picked up the truck arrived my move-out address only to realize the utility doll I ordered is not in the truck! Meanwhile, I am having sms arguments with the move helpers (MoverHelper) as they want to change the time from 9am to 11:30am. After some argumentation, I had to agree to that as I had no other option. So, I carried everything on my back alone and manually with no utility tools! Move-out supposed to be done by 10am but I could only complete it by 11am. Then, I had to go to the U-Haul store again to get the utility doll because it is actually a must for the move-in to a 12 floor building (move-out was from a single family house). It was 11:45am when I arrived at the move-in address. And again, the move helpers want to change it to 1pm this time. My move-in reservation ends at 12pm/noon. We ended up treating each other in sms!!! Because of all this complications, I was under a huge stress and rushing around, scratched the front top of the truck to the wall of the loading deck. Thankfully we bought the SafeMove in insurance, right? Wrong! I completed the move-in with my 10y old daughter and pregnant wife (lucky, the move-in scheduled after us was late too, so I could use the deck till 1pm). Then I took the truck back to the U-Haul store to only hear that the insurance they sold me does not cover the over-head damage. None-sense, it says it covers accidental damage which is exactly what happened. Then they say; except collusions with over-head objects. I had not energy left in me to argue with them; just I do not accept the responsibility; you do you! Came home; checked the website; found the bullsh*t exception statement only 8 clicks away from where I bough the insurance. Later they send my $1169 bill, none-sense! I will not pay anything and I am ready to defend myself at court if necessary!