Ordered short handled bag to be sent short handled option of the same bag. Bag could only seemingly be returned and me pay to make the return, when the item sent was your error as it had a totally different SKU. It seemed I then had to reorder and wasn't sure I get the bag I wanted. Therefore, kept bag and I am giving it to a charity. I am now in the process of looking for a suitable bag elsewhere. One other point the email just started " Dear" no name included and continued "Thank you for reaching out. I am sorry to hear you need to return the item. The returns into can be found here" Felt it was bad manners not to have included a name but as you will see I choose now be "anonymous"