I have used several other UG products, including other items in the Curl Jelly line, and really like them, but the curl Jelly mask is horrible. It feels okay in my hair, but everything goes downhill from there. After rinsing, my hair feels rough and isn't easy to brush even after applying leave in conditioner. I don't know what it is about this product because I use Shea and coconut in other items (banana superfood line) and have no texture issues. Unfortunately their "refund" policy only applies if you haven't tried the product. I'm just going to buy products from Amazon or target where I can return if it doesn't work for me.