Increased my bill without any bases a few months back. When I asked why the person on the phone couldn’t give any explanation other then they THINK my household uses more water then they had been billing us for😳 then they asked me weird questions like how many times a day we flush the toilet etc and ruled out that the bill should stay increased even though there was no change in the amount of water usage. To add more to the appalling low quality of their services, I’m having an emergency with the water color and I’m trying to call their emergency number for 40 minutes now and no one’s answering!