Total rip off. I wasted TWO THOUSAND pounds on a mirror (I also have a membership contract for 150 a month. I do love the mirror and concept but the business plan has kept changing, the only thing that matters is their bottom line. * Forget live classes, there are hardly any and often all around the same time. More recently, there are only Barre classes. * They now have this fake live class called Encore, its a recording of a live class! * There is not enough new content * Kids classes were cancelled we were told they would return but never did * Movement tracking was cancelled. When I first got my mirror I was super impressed that it outlined my body in a really hi tech way, showing me how to move. This lasted a few weeks and was gone. * Pricing can be confusing especially around their deals and when your "trial" ends (it can just end up being deducted from the total) myself and several other members have chatted on their group and none of us got the trial in the end. It was a scam. * You may or may not get the right unit or plug for your country according to many in the group. * No one person watches or comments on the Facebook support group consistently, (update they did put someone on the group recently) either its left to its own devices or clients help each other, VERY occasionally a staff member comments - not one figurehead * They had a UK office then shut it down without replacing staff. * They recently added more content. In German. * Female personal trainers few and far between. One wasn't available at all when I originally made my choice. * The personal training sessions you sign up for are HALF hours. * Its such a shame because everyone you deal with is young, enthusiastic and focussed, but there's clearly some restructuring, poor management and complete lack of cohesiveness. * Support is VERY part time and half the time "staff shortages" ok so Covid presents challenges for all but you get the feeling there were not enough staff in the first place, after closing down their UK branch, you just keep reading or hearing "bear with / be patient - with us" * I once went to an online meeting organised by the company, oh my God I could spend an hour writing about that, I could not believe what was said, it was actually quite shocking. * Over hyped service for an underwhelming reality. HAS NOW BEEN BOUGHT OUT BY A SUPPLEMENTS COMPANY who came in and immediately started to try and sell us programmes of their own products for hundreds of pounds without any proper introduction AND no mention of any of our issues, I honestly don't think they know what's been going on... FUMING