The engineer came in on Tuesday the 19th and advised us the swap over would be done towards the end of November. Our internet and phones cut off around 12pm on Thursday and we have been unable to receive calls. We were advised the transfer would take place towards the end of August. I have rang SIX times and spoken to various advisors and been bounced around and around. I rang yesterday and finally spoke to a member of the operations team who said he would complete it by 5pm and to call back then. I then rang back at 5pm and was told the work wouldn't be completed today as the engineers had gone home!!! I have just called again and was advised to call back at 5pm today!! Our original number hasn't been ported over either as promised! We have now been without our phone lines for almost 24 hours and this is completely unacceptable as a business.