Have been a business customer for around 3 years now - hopefully won't be for much longer. If you're business relies in a solid connection, Virgin Media is the last company you should consider. Their promotional material is at best misleading and at some points, flat out wrong, largely regarding the quality and level of technical support they can provide. All call centres are based in India which itself isn't a massive issue, but the technical knowledge of call centre reps is outright embarrassing. For the last 12 months, I have had on and off extreme packet loss every evening lasting through the night. The problem comes and goes approx every 8 weeks - 8 weeks things will be fine then the next 8 weeks will be so poor it's not usable in the evenings.