Disgraceful company. We ported our business phone number in January 2024, spoke to them agreed for it to be done, sent the form for them to do it in and moved premises. They then disconnected us in April 2024 without warning and said it couldn't be ported. Because we had moved we have lost our long term business number, we were pushed around department to department. Lost business / had customers complain because they couldn't get hold of us etc spent hours and hours on the phone to them - been hung up on, lied to about writing to us with information (never received), lied to about being called back the next day during a timeframe (we stayed in waiting by the phone). I will never ever do business with Virgin again.