Customer service is extremely poor - returned two dresses with postage label supplied which were not recognised by either 2 different DHL approved shops or the post office and eventually I had to pay the postage at my own expense just to get the parcel returned. Vitkac are now refusing to either pick up the parcel from their local post office in Poland and pay customs charge (I had fixed the customs form THEY sent as instructed to the front of the parcel so there should be no charge) or refund my money … scammers …. avoid this company!!
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