We are currently in the middle of having a new kitchen fitted and I feel the need to warn others about how atrocious Wates are. We have come across a number of issues with them. The first being that we were given the option to keep our current lights (2x pendant lights) or have them replaced by TWO strip lights, of which we chose the latter. However we have been left with one pendant light and one strip light (see photos provided), which looks ridiculous. If we were told they would only do one, then we would have decided to keep our old lights. We have raised this issue several times, yet have been ignored by Wates. The second is that the paint and electrical work is just plain shoddy. The paint is cracking already, there are stains on the wall and paint drips on the door and it hasn't even been two weeks since it was painted. All the plug sockets have holes surrounding them (see photos). The workmen have left a bag of floor leveler on the driveway and it has spilled out everywhere (again, see provided photos). I have asked Wates for someone to come and clean this and have again been ignored. We have no itinerary of when people are coming, so have had to wait in all day Monday-Friday since the 20th of November, just in case anyone does shows up, but most days no one does. The work had an expected time of 12-15 working days, today is day 15 with no end in sight. We've had a new fan fitted that says "Mansfield District Council" except we are in Sutton and this is not a Council property. We have raised this several times and have been assured it will be rectified, but as of yet nothing has been done. We were even advised to just cover up the logo or pop it out (which I tried, but it isn't actually possible). The cooker does not fit (see photos) because it hasn't all been measured properly. You can also see that where the cabinets meet the wall that things haven't been measured properly. There are parts that overhang and stick out (see photos). When you email Pam (the Liaison officer between tenants and Wates) you very rarely get any response. Some of the workers are standoffish when you ask what they are here to do (but again, we have no itinerary to know). Just look at the photos. Shoddy work.