Not a happy experience! We were to be picked up at 6.20 outside our hotel. At 6.05am the driver phoned me and complained that he had nine pick ups and asked us to walk to another hotel! The driver did not see it as his responsibility to help the passengers. I said my husband (81) might need help with his seat belt. Someone else asked for help with the air flow. The driver said we could do those things for ourselves. When we were well on our way we were all asked to sign a waiver absolving the company from all responsibility, even if they were negligent. These things spoiled the day and we would never travel with these people again.