We completed a Company written feedback form on the third day of the tour and gave it to Leigh, our guide, which detailed our concerns about your management and our guide, so we are surprised you are asking for it again. In our feedback response we suggested your company consider purchasing a hands-free headset microphone for each of your driver/guides, like other companies do, as having to hold a microphone in one hand and steering with the other hand on some of the rough gravel/sand tracks is a potential safety issue. Leigh subjected us to his taste in music played at a very loud volume, some of it profane and sexist. Perhaps he needed it to try and stay awake, as he kept complaining about how tied he was and how little time he had off between tours. He did turn his music down a bit on the third day, when requested. The standard of food provided was poor, basic backpacker level, and not all the food options were put out for guests to use, some being left in the trailer by the guide and not eaten by the last day of the tour. We also had concerns about food prep hygiene. Leigh seemed to devote most of his attention to the 4 young German girls on our tour. He did not appear to ensure guests washed/sterilized their hands before helping with food prep. Utensil drying towels were not replaced when filthy although we later discovered spares in the trailer. By contrast, the evening meal provided by your camp host on the third night at Kakadu Lodge was excellent. The separate company that took us on the fourth day to Gunbalanya was a complete contrast to your company, a great lunch was provided and the guide was excellent.
5 years ago
Wayoutback Australian Safaris has a
4.5
average rating
from
189
reviews
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